Often the hardest part of implementing any change program (e.g. an IT implementation, a business unit restructuring, a training and development program) is determining whether the change had the positive impact that its sponsors intended. The difficulty of assessing success comes from three sources: 1) Lack of clarity around purpose for the program, project, change,… Read More
outcomes
The Importance of Framing
If you’ve ever been in charge of leading a group or facilitating a workshop, you probably know that framing is one of the most important skills of the convener. Framing is what we do when we set up an activity, give instructions, or lead participants through a series of questions to arrive at a conclusion…. Read More