To determine the success of organizational changes, we need both outcome and process measures. Outcome measures help us understand what we’ve achieved. Process measures help us understand how our activities and efforts are unfolding and being received by others. The graphic below depicts the types of outcome and process measures that change leaders can help… Read More
metrics
How do we gauge where we are if we don’t know where we are going?
Often the hardest part of implementing any change program (e.g. an IT implementation, a business unit restructuring, a training and development program) is determining whether the change had the positive impact that its sponsors intended. The difficulty of assessing success comes from three sources: 1) Lack of clarity around purpose for the program, project, change,… Read More