I found myself furrowing my brow and scratching my head while talking to a client the other day. Dumbfounded by the direction of the conversation, I was thinking, “What is he thinking? Approaching the solution that way will only perpetuate the problem we are trying to solve!” Then I realized this: Clients don’t hire consultants… Read More
diagnosis
Thinking in Threes
Centralize vs. decentralize. Authoritative decisions vs. consensus-based decisions. Top-down vs. bottom up change. How many times do people in organizations get stuck thinking that there are only two variables in any one organizational challenge? Worse yet, how often do people try to negotiate the distance between the variables by finding some type of middle ground,… Read More