In 2004, as a graduate-level intern pursuing a master’s degree in organization development, I had the opportunity to work in the Change Management Office of Sky Financial Group, the parent company of Sky Bank. 16 years ago, change management was not a well-known term and certainly Change Management Offices were not common organizational capabilities. This… Read More
change management
The Integration of Project Management and Change Enablement
Change Enablement should be treated as an integral part of the overall project approach. The most successful projects are ones where change resources are engaged from the beginning of the project and change plans are tracked within the overall project work plan. This helps the project manager and executive sponsors understand the entire scope of effort, coordinate key… Read More
What Works for Pens and Toilet Paper doesn’t work for Consulting
I’ve been there, on the client side. Facing a large project, or other seemingly Herculean effort, I was consistently advised to use the company’s procurement department to help me find the right consulting partner. Inevitably, the request for proposal (RFP) process thrust upon me failed to yield any worthwhile potential partners. Now that I am on the… Read More
Rookie Mistake: The Danger of Hidden Assumptions, Values and Beliefs
I found myself furrowing my brow and scratching my head while talking to a client the other day. Dumbfounded by the direction of the conversation, I was thinking, “What is he thinking? Approaching the solution that way will only perpetuate the problem we are trying to solve!” Then I realized this: Clients don’t hire consultants… Read More
Measuring Change at the Process and Outcome Levels
To determine the success of organizational changes, we need both outcome and process measures. Outcome measures help us understand what we’ve achieved. Process measures help us understand how our activities and efforts are unfolding and being received by others. The graphic below depicts the types of outcome and process measures that change leaders can help… Read More
Equations in Change Leadership
Did you ever think you would use algebra in change leadership work? One of my favorite ways to incorporate math into organization development is through the use of the DVF>R framework. This model originated with Dick Beckhard, I believe, and was further refined by Dannemiller Tyson Associates. I like it because it is simple and intuitive to use and… Read More